There are a number of reasons why this could occur: You have reached your unverified account load limit: If we were unable to verify your identity when you ordered your card, we will have asked you to provide identity documents. Until you pass the identity check, loading is restricted on your account as follows:
Your Country of Residence Load limit if failed identity check
Finland 150 €
France 0 € – no loading allowed
Germany 150 €
Italy 150 €
Spain 150 €
UK 125 £
You have reached your account load limits. Refer to the terms and conditions for full details on load limits.
If you have not reached your load limit, it could be one of the following reasons: - The address you provided for the credit/debit load card does not match the registered address for that card used for the address verification. - There are insufficient funds on the credit or debit card being used. - You are not using a Mastercard or Visa credit or debit card. - The card you are using has expired or been blocked by your bank. Please check these and if you still can’t load your WRC P1 get in touch with customer services.